Millennium Park Dermatology's Financial Policy
Our Financial Policy has been refined over time to adequately address the needs and concerns of our patients. We know that this is a lot of information, but we believe that being completely transparent about our Financial Policy will make your experience with us easier and more pleasant. Please take a few minutes to read this now so there will be no surprises for you down the road, and just ask us if you have any questions.
Methods of Payment Millennium Park Dermatology accepts cash, checks and all major credit cards including Care Credit. Payments may be made in person, by mail or over the phone.
Insurance Payments for all services rendered are the patient’s responsibility. Millennium Park Dermatology bills a patient’s insurance as a courtesy. In order for us to do so, patients must provide proof of insurance at each visit. If the patient does not have his or her insurance card, or if coverage cannot be verified, the patient will be responsible for payment in full at the time of service. We make every attempt to accurately confirm our participation in various plans, but it is ultimately the patient’s responsibility to know their insurance coverage and benefits. We recommend calling your insurance carrier prior to your visit to verify coverage. Rejection of all or part of your medical insurance claim by your insurance company does not relieve your financial obligation to Millennium Park Dermatology. If we cannot collect insurance payment within 90 days of service, the balance will be assigned to the patient.
Co-Payments and Co-Insurance Co-payments (a fixed dollar amount that is assigned to the patient) and co-insurance (a percentage of total charges that are assigned to the patient) are due at the time of visit. We are obligated by our contracts with insurance companies to collect these fees. They cannot be waived.
Outstanding Balances Millennium Park Dermatology mails billing statements out to patients. Payment for any outstanding balance is due upon receipt. Outstanding balances may result from remaining patient balances after insurance has been billed. For instance, unmet deductibles, additional co-payments, non-covered services or any other charge the insurance carrier may assign to the patient will be billed to the patient. In addition, any fees incurred as outlined in this Financial Policy will be billed to the patient. On occasion, a patient has a follow-up visit before they have received a statement in the mail. In this case, a patient will be informed of his or her outstanding balance and payment is due at the time of visit.
Credits and Refunds Any refunds owed to your insurance company will be returned to the insurance company by check. Any credits or refunds owed to a patient will first be used to pay any outstanding balance. Remaining patient credits and refunds can be left on the account to be used towards future charges or can be returned to the patient (or responsible party who made payment) by check or applied back to the credit card used to make payment. Please allow 2-3 weeks for processing check and credit card transactions.
Self-Pay Patients Payment is due in full at the time of service for self-pay patients. We do offer discounts to many of our medical services for people who pay out-of-pocket. The cost of any recommended procedures or services in excess of the basic office visit fee will be discussed with patients in advance of provision of service.
Cosmetic Procedures and Services Payment is due in full at the time of service for cosmetic procedures and services provided by our physician, physician’s assistant, and aestheticians.
Cancellations, Rescheduled Appointments and No-Shows We understand that plans change and emergencies arise. Please notify us as soon as possible if you need to cancel or reschedule your appointment. Millennium Park Dermatology has a 24 hour cancellation policy. This means that missed appointments (“no shows”), same-day cancellations and same-day rescheduled appointments are subject to a $50.00 cancellation fee for physician visits, physician assistant visits and aesthetician visits. These fees are applied whether or not you receive a reminder call, text or email from our office. They also apply to appointments made just one day in advance.
Responsible Party When a patient is less than 18 years of age, the parent or guardian who signs the Millennium Park Dermatology Patient Registration Form is responsible for all fees incurred by the minor. In this instance, it is the parent or guardian who would be sent to collections if an account is past due. When a patient turns 18 or older, he or she becomes responsible for any outstanding balance not covered by insurance, regardless of who the insurance policyholder is. If a parent prefers to assume complete financial responsibility for an adult offspring, Millennium Park Dermatology must be notified in writing.
Referrals Some insurance plans require a referral from the patient’s primary care physician in order to be seen by a specialist. It is patient’s responsibility to know if his or her plan requires a referral. It is also the patient’s responsibility to obtain a referral, if needed, in advance of the visit to our office. If you are not sure of your plans requirements, please contact our Billing Manager for assistance prior to your visit. Patients who do not have a valid referral that meets their plans requirements will be given the option to either pay out-of-pocket for the visit on the day of service, or to reschedule the appointment.
Returned Checks If a check is returned by the bank for any reason, the unpaid outstanding balance will be reposted to the patient account along with a $35.00 Returned Check Fee to cover our bank and labor costs. Patients who have had a check returned may be asked to use only cash or credit cards for all future payments.
Collections If you have an outstanding balance that requires special arrangements, please call our Billing Manager for assistance. It is our sincere desire to help you meet your financial obligations without being sent to collections. Outstanding balances that are not paid within 90 days will be sent to a collections agency. Once a patient’s account is sent to collections he or she is responsible for the original balance on the account in addition to a Collections Fee of 35% of the outstanding balance plus any interest, service fees and/or legal fees that accrue while the account is in collections.